Addressing the HP Printer Offline Situation
HP
Printers are an excellent choice for fast document printing and are compatible
with Windows and Mac. Setting up an HP printer is straightforward, even for
novices. Yet, users often report issues where the HP printer appears offline,
which affects both Windows and Mac users. Understanding the potential causes of
the HP Printer Offline
issue can be beneficial.
Why is my HP Printer
Offline?
Several
factors could cause the HP Printer offline problem, such as:
- Insufficient
communication between the printer and the computer.
- An outdated
or faulty printer driver.
- Disabled or
not running printer spooler service.
- Network-related
problems.
- Incorrect
default printer settings.
- Out-of-date
printer's firmware.
- The printer
and computer are not connected to the same network.
Strategies to Resolve
HP Printer Offline Issue
Method 1: Launch the
Diagnose and Repair Tool
Open
the Diagnose & Fix feature on Windows and Mac computers in the HP Smart
app.
1.
Download HP Smart from the Microsoft Store or Mac App Store if
not installed.
·
Windows: Click the Diagnose & Repair icon at the bottom
left.
·
macOS: Select the printer, navigate to Printers in the upper
menu bar, and choose Diagnose & Fix.
2.
Click Start.
Tip: Do not close HP Smart
while the troubleshooter runs.
3.
Use the Start for Diagnose & Fix button in the HP Smart app.
Follow any given advice if problems are detected.
4.
If the issue continues, choose another option or contact HP
Customer Support to discuss the specific error message you're encountering.
Method 2: Reconnect
the Printer
To
tackle the HP Printer Offline problem, remove and re-add your printer to the
print queue.
1.
Find Printers and Scanners using Spotlight and open it.
2.
After selecting the printer's name or the Remove button, choose
Remove Printer or Delete Printer when prompted.
3.
Click Add Printer, Scanner, or Fax, then select your printer
from the list.
Method 3: Reset
Printer Settings
Resetting
the printing system can resolve issues with incomplete driver configurations,
connection problems, and queued print jobs.
Note: A system reset clears
all print jobs, saves print settings, and removes all HP and non-HP printers
and scanners. You'll need to reconfigure each device after the reset.
1.
Click the Spotlight icon, search for and select Printers &
Scanners.
2.
Right-click or Control-click in the Printers list, then choose
Reset printing system to complete the reset.
3.
Select your printer from the list, then click Add Printer,
Scanner, Fax, or the Add button.
Method 4: Update HP
Printer Drivers
1.
Firstly, press Windows + I.
2.
Next, find and open Device Manager.
3.
From the list of devices, select your printer.
4.
Right-click the device and choose Update Driver Software or
Update Driver.
5.
Follow the on-screen instructions.
6.
Restart your computer after the update and check for any issues.
Method 5: Check
Printer's Network Connection
Issues
with the printer's network connection could be why your HP printer is offline.
Therefore, verifying the connection can be a helpful step.
1.
Ensure your printer and computer are connected to the same
network. If they are on different networks, your printer may appear offline.
2.
If you're using a wireless connection, check the Wi-Fi signal.
Ensure the printer is within range of the router. Try moving the printer closer
to the router if the signal is weak or unstable.
3.
If you're using a wired connection, check the Ethernet cable for
any damage. If the cable appears damaged or worn out, replace it with a new
one.
In Nutshell
This
blog provides you with strategies to resolve the HP Printer offline
issue. We present four user-friendly methods to tackle the problem. You'll
also learn about the potential causes of the issue. However, if you continue to
encounter the same problem, feel free to contact our experts for further
assistance. Thank you!
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